Improving our collection services

For the past couple years, the City has been conducting surveys among Airdrie residents to gather feedback about our current collection services (blue cart, green cart and garbage). When asked about top priorities or suggestions, many respondents expressed a desire to switch to an automated black cart system for garbage collection from our current manual garbage service, similar to how our current green and blue cart service works.

Automated garbage collection program coming in 2026

Highlights of the new program:

  • Automated collection: manual garbage collection will be replaced with automated service, improving efficiency.
  • Standard 120L cart: all households will initially receive a standard cart, with future options to explore different sizes and rates.
  • Weekly collection: Collection will continue on a weekly basis.
  • Exemptions and tags: medical and diaper exemptions remain available, along with additional waste tags for excess garbage.

Cost implications: households can expect an annual cost increase of about $8 to $22, reflecting necessary cart maintenance and operational costs.

Timeline and next steps: the automated program is set to roll out in mid-2026. The City will provide educational resources to help residents adjust to the new program and manage waste responsibly.

Past public engagement

The City has been exploring a change to automated black cart garbage collection based on input received from residents over the last couple of years. See below for highlights of what we've heard.

2024 Survey results

Following the November 2023 Regular Council Meeting, Administration sought additional input on proposed recommendations for an automated black cart garbage service. The recommendations described several characteristics of the proposed automated collection service and sought feedback on each of the characteristics.

2023 Survey results

2023 Survey questions and results

A five-question survey with a unique PIN was mailed to all households that receive curbside collection services and ran from May 23 to June 30. 6058 households completed the survey.

When presented to Council in November 2023, Council directed Administration to undertake more detail costing research, refinements to service design recommendations and public engagement on the recommended service design.

71% of respondents were very interested and somewhat interested in an automated black cart program while 29% were very disinterested or somewhat disinterested.

  • Cost: 53%
  • Collection frequency: 45%
  • Reduced diversion: 45%
  • Cart storage: 34%
  • Collection days: 27%
  • Cart set out: 18%
  • Other: 15%
  • Technical issues: 10%
  • Physical concerns: 9%
  • Noise: 5%

Respondents had an opportunity to enter other concerns they foresee with a black cart program. The most common concerns were:

  • not all households produce the same amount of garbage and feel a one size fits all program would not be equitable;
  • having to manage a third cart;
  • cart sturdiness.

The concerns of those who are overall interested (very interested and somewhat interested responses) were compared to those who are overall disinterested (very disinterested and somewhat disinterested responses) in a black cart program.


  • Litter reduction: 73%
  • Easier on collectors: 65%
  • Choose your cart size: 56%
  • Cost savings for a smaller cart: 48%
  • Curb appeal: 47%
  • Frequency of pick-up: 26%
  • Reliable service: 20%
  • Other: 8.5%

Other benefits of an automated program identified:

  • potential to reduce the amount of plastic sent to landfill by not placing multiple bags into one large bag;
  • a black cart would be easier and more convenient to store and set out garbage.
  • I/my family would be interested to try a smaller cart: 42%
  • A smaller cart with a lower cost option would help financially: 38%
  • A smaller cart and lower cost option would motivate us to reduce garbage: 23%
  • We're doing all we can to reduce waste, still need a larger cart: 22%
  • Want a larger cart even if it meant a higher rate: 22%
  • I have a large household a smaller cart won't work at a lower rate: 12%
  • Other: 12%
  • We use excess bag tags and would prefer a larger cart: 11%
  • I'm not sure: 10%
  • I have renters/a secondary suite: 2%
  • I/someone in my family has a medical condition: 1%

Respondents had an opportunity to provide additional feedback in the “other” portion of the question. The most common response was:

  • respondents felt they need to know the collection frequency to determine the cart size;
  • want to know if they would still have the option to set out irregular excess waste;
  • have concerns about diaper and medical waste.

The comments from this section echoed what was heard in the previous questions; the most frequent comment was about the challenges with the additional cost and the benefits of reduced litter because of an automated garbage program.

2022 Survey results

In 2022, Waste and Recycling, working together with Dr. Mourali of the University of Calgary, undertook a survey of Airdrie residents receiving curbside waste services.

The survey questions sought to assess barriers, habits and motivations for existing curbside programs and understand disposal practices and information needs and preferences.

The survey also allowed residents to provide open feedback on current programs and express their priorities for the department.

A key finding from the survey was that when asked:

Q: “If you were in charge of the department for Waste and Recycling Services, what would your top one or two priorities/changes be?"

  • 61% of respondents answered, "introduce an automated black cart program."

This finding led to the City of Airdrie undertaking a survey in 2023 specifically exploring interest in, variables to consider and preferences should a black cart program be introduced.